Human-centered
design research
With a specialty in research design & operations
Our Services
User Experience
Research We can perform various qualitative and quantitative research studies for your products, services, or programs. This includes web, software, and hardware products, as well as business and employee processes.
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UX Research
Operations We help UX research teams get up and running with research operations, including recruitment processes, data repositories, data analysis structures, and participant programs. We have relationships with multiple UXR service vendors.
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UX Planning &
Strategy It's important to learn about and address user needs, yet it's just as important to learn about and address the needs of stakeholders and senior leaders. We can help you implement a UX research practice at your organization.
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Our UX research tool box
We tap into our toolbox of research methods and approaches to get you the answers you need to develop your products, services, or business processes that perform best for all end users.
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Usability Studies
Usability testing with end users of your product, service, or process can uncover general usability issues, especially those related to discoverability, learnability, decision-making, communication, cognitive load, and accessibility. |
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User Interviews & Workshops
Early discovery research is key to understanding your end users' and stakeholders' workflows, pain points, motivations, and concerns. Remote (online or phone) or in-person interviews and workshops are an important step in ensuring you understand the needs of your customers and stakeholders. |
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Surveys
Whether your product, service, or process is in the concept stages or is about to be launched, we can design and conduct online quantitative ("the what") and qualitative ("the why") research with an online survey to your end users, potential customers, or stakeholders. |
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Expert Reviews
Sometimes you need a usability expert to review your product, service, or process to uncover potential usability issues. Expert Reviews are a great way to find generic usability issues right up front. |
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Diary Studies
When you want more longitudinal research that uncovers how your customers approach your product over time, diary studies are the way to go. This type of research typically involves multiple methods over the course of the study, such as interviews, surveys, and unmoderated tasks. |
Contact us for a 30-minute no-obligation consultation.
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Sign up to participate in an upcoming study.
We won't sell or rent your information to anyone, and we'll only contact you if we match you up with an upcoming study. You can unsubscribe at any time. |
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